SUPPORT

Security Center

Blue is here to help you stay up to date on the latest security threats and ways to protect your identity.

Security Center

At Blue, your confidence comes first. We’re committed to protecting what matters most with advanced security technology and proactive fraud prevention. Together, we can stay one step ahead. Explore simple ways to recognize, prevent, and respond to common scams so you can bank with peace of mind.

Report Suspicious Activity

Did you receive a suspicious email, text or phone call?
Did you receive a link that identified itself as coming from Blue?

Please report it for our review by clicking the link below and filling out our online report form.

Report Suspicious Activity – Use this form to Report Suspicious Activity

Suspicious Link Report Form

Company

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Are you a member of Blue Federal Credit Union?(Required)

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Did you click on the link?(Required)

Yes

Did you enter any sensitive information such as credit card number or social security number?(Required)

Yes

Did you enter your User ID and/or Password?(Required)

Yes

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Additional Contacts for Fraud and Disputes

Specialized Fraud & Dispute Support Contacts:

To contact a VISA® Dispute Specialist please call:

Debit Cards: 866-238-6921

Credit Cards: 866-609-7676

How Blue Protects You

We implement a variety of security controls on our website and online banking system to protect your sensitive information. These controls include, but not limited to:

Anti-virus and anti-malware protection to detect and prevent viruses and malicious software.
Fraud monitoring to detect and prevent fraudulent activities.
Website encryption, which scrambles data so only the intended recipient can read it. Once a server session is established on an https secure page, the user and the server are in a secured environment.
Usernames and Passwords, our online banking requires a username and a strong, complex password.
Multifactor authentication, which requires you to provide two or more forms of identification before accessing your account.
Secure Messaging, you can securely message us within online banking.
Blue’s firewall protects against unauthorized access to our systems by blocking malicious internet traffic.
Learn about security, empowerment, and proactive actions to assist you in protecting yourself from fraud with our Fraud Shield Course

Download Our Fraud Factsheet Pamphlet

Protecting Yourself From Fraud

Fraud can happen to anyone, anywhere, anytime. Cleaning up after ID Theft or account compromise can be both costly and time-consuming.

Ways Your Identity Can Be Stolen

Theft of your wallet or purse.
Providing a “change of address” to divert your mail to someone else.
Spam of phishing emails/phone calls where victims are convinced to provide their personal information to clear up account issues.
Skimming your information with card skimmers usually at an ATM or Gas Pump.
Stealing items thrown away in your trash or stealing mail from your mailbox.

What to Do if You Feel You Have Been Compromised

Contact all financial accounts i.e. credit cards and bank accounts immediately.
Place a fraud alert with all 3 credit bureaus and immediately obtain copies of your credit reports to identify unauthorized accounts.
Contact the DMV or any other Government ID source to report the theft and obtain new documents. Additionally, they can add an alert to keep anyone else from being able to obtain a license or other identification in your name.

What to Do to Avoid Being Compromised

Keep your passwords unique and use different passwords for different sites.
- Never share your password.
- Change your Password regularly (every 30 – 45 days).
Keep your computer protection software up-to-date.
Check your credit report regularly. You can check your credit from all 3 bureaus for free once a year at www.annualcreditreport.com.
Be careful of what you share on social media; don’t make it easy for criminals by letting everyone know you are not at home.
Never give out personal information by phone; most of the time if a legitimate company is contacting you, they already have the verifying information that they need. If they are asking for a full card number or full social; simply hang up. You can always call the company with the phone number listed in the phone book to verify if it is a legitimate call.
If it is too good to be true; most likely it is! You should never have to send money to receive money.
Be careful of email scams. Do not open or click on any email or link that you are unsure of.
Don’t answer calls from unknown number; if it is a true call, they will leave a voicemail.
- If asked to hit a button to stop receiving calls, just hang up.
Carefully monitor all accounts and statements including phone bills, cable and internet bills for any unauthorized charges.
Learn about security, empowerment, and proactive actions to assist you in protecting yourself from fraud with our Fraud Shield Course

Fraud Prevention Resources

IRS 1-877-438-4338
- Never share your password.
- Change your Password regularly (every 30-45days).
Credit Bureaus:
- Experian 888-397-3742
- Equifax 800-685-1111
- Transunion 800-916-8800
Opt Out Numbers 888-567-8688 (Credit Offers)
Do Not Call List 888-382-1222 (Telemarketing)
Go to https://ftc.gov to file a complaint.

Be on the Lookout for These Scams

Fraudsters are getting more sophisticated, and loan scams continue to target consumers looking for quick financial solutions.

These scams often start with what seems like great news: you’re approved for a loan. But before long, the scammer asks for personal information, sends a fraudulent check, or pressures you to send money back. By the time the check is returned as counterfeit, the victim is left responsible for the lost funds.

Knowing what to look for can help you protect yourself and your finances.

“Guaranteed approval” with little to no credit check

Real lenders don’t promise approval upfront – especially without reviewing your credit.

Requests for personal information too early

Be cautious if you’re asked for your Social Security number, online banking login, or verification codes before anything is verified.

You’re approved for more than you requested or applied for

Scammers often “accidentally” send a larger amount and ask you to return the difference

They send you a check and ask you to send money back

This is the biggest red flag. The check may look like it cleared, but it can still come back as fraudulent days later—leaving you responsible for the full amount.

Pressure to act quickly or immediately

Phrases like “act now,” “limited time,” or “urgent processing” are used to rush you before you can think it through.

Unusual payment requests

Asking you to send money via Zelle, Venmo, gift cards, or wire transfer is a major warning sign. Legit lenders don’t operate this way.

Communication feels off

Emails that come from generic or personal email addresses (like someone@gmail.com), poor grammar and spelling, unprofessional communication, or inconsistent company names are red flags.

No verifiable company presence

If you can’t find a legitimate website, phone number, or reviews for the lender, don’t proceed. Any legitimate lender has rules and regulations and should be easily found.

They ask you to “confirm” or “verify” codes sent to your phone/email

These are often security codes to access your accounts—not part of a loan process. Never share any access codes that have been sent to your phone or email.