If a vehicle financed through Blue has been involved in an accident or declared a total loss, our Total Loss team can help you understand what happens next.

Start Here

Contact your insurance company first and confirm that Blue Federal Credit Union is listed as the lienholder on your policy.

Ask your insurance provider to contact Blue for a Letter of Guarantee and to confirm the status of your claim.

Blue Total Loss Team
307-432-5413
totallossinsurance@bluefcu.com

Important: Continue making your scheduled loan payments while your insurance claim, warranty cancellation or GAP claim is being processed. This can help you avoid late payments, fees and potential delinquency.

What Happens Next?

1. Insurance Settlement
Your insurance company works with Blue to obtain the information needed to process the claim and settlement.

2. Warranty or Service Contract Refunds
If you purchased an eligible extended warranty or service contract, our Total Loss team can help request cancellation and apply any applicable refund to your loan.

3. GAP Claim
If you purchased GAP and a balance remains after the insurance settlement and applicable refunds are applied, our Total Loss team can initiate the GAP claim on your behalf.

4. Remaining Loan Balance
You are responsible for continuing your payments throughout the total-loss process and for any remaining balance after insurance proceeds, applicable refunds and GAP benefits have been applied. Blue will notify you if a balance remains and can discuss available options with you.

Insurance Verfication & CPI

Why Blue Federal Credit Union Verifies Insurance

When you take out a loan for collateral — such as a vehicle, home, boat, or RV — your loan agreement requires you to maintain insurance coverage for the life of the loan.

Insurance verification ensures:

Your collateral is protected
Your loan stays in good standing
Blue has up-to-date coverage information

If your insurance information is missing, outdated, or incomplete, we may ask you to verify it through our secure insurance verification portal. In most cases, this takes less than five minutes.

What is Collateral Protection Insurance (CPI)?

Collateral Protection Insurance (CPI) — also known as Lender-Placed Insurance (LPI) — is insurance that may be applied only if required coverage is not verified.

Important things to know about CPI:
It only protects the collateral, not you.

It does not include liability coverage.

It is more expensive than standard insurance.

It may cause a noticeable increase in your loan payment.

CPI is used as a last resort to protect the loan — not as a replacement for your own insurance.

How to Remove or Avoid CPI

Good news — removing CPI is simple:

Make sure your insurance meets policy requirements

Submit proof through the secure insurance portal

Once verified:

CPI is removed (if applied)

Your loan payment is corrected

You’ll receive confirmation by mail

If additional information is needed, we’ll reach out directly.

Proof of Insurance

Insured Name
Vehicle Description & VIN
Comprehensive & Collision deductibles not to exceed $1,000
Policy Number
Policy Period
Blue Federal Credit Union listed as Lienholder

Common Reasons You May Have Received a Notice

You may receive an insurance verification notice for a variety of different reasons

New Loan or Refinance

If you recently opened or refinanced a loan, we may not yet have received proof of insurance. Submitting your coverage clears this right away.

Policy Cancellation

If your insurance company notified us of a cancellation — even if you replaced it — we’ll need your updated policy details.

Lienholder Not Listed

Blue Federal Credit Union must be listed as the lienholder on your policy so we receive updates. You can check this on your insurance declarations page.

Policy Changes

If you adjusted coverage or deductibles, your policy may no longer meet loan requirements. Reviewing your loan agreement can help identify any gaps.

Policy Expired

Some policies do not renew automatically. If your policy expired, renewing it and submitting proof resolves the issue.

Routine Insurance Re-Audit

Even with continuous coverage, Blue may request re-verification every three years to ensure records remain current.

FAQs

If you received a letter or email about your insurance coverage or you have been in an accident, you may have questions. Here are some common questions and answers about CPI and total loss.

Why did I receive a letter telling me to verify my insurance?

We need to confirm that your collateral is properly insured, as required by your loan agreement.ext

How long does verification take?

Submitting your information takes about 5 minutes. Verification usually follows shortly after.

Submit Your Insurance

How do I know if I have the right coverage?

Your loan agreement lists coverage requirements. If you don’t have a copy, our team is happy to help.

Why was CPI/LPI added to my Loan?

Collateral Protection Insurance (CPI) may be added if we don’t have current proof of the required insurance coverage on your loan. If coverage isn’t verified after multiple reminders, CPI helps ensure the collateral remains protected.

Why did my loan payment increase?

You may notice CPI has been applied if there is a sudden increase in your monthly loan payment. If this happens, the solution is quick and easy. Simply complete the secure insurance verification process to provide your current policy information. Once your coverage is confirmed and meets loan requirements, CPI will be removed and your loan payment adjusted accordingly.

How do I submit my declaration page?

You may submit your insurance declarations page via:

Online: MyLoanInsurance.com/bluefcu
Email: bluefcu@myloaninsurance.com
Fax: 1-877-234-3930
Mail:
Blue Federal Credit Union
Insurance Tracking Center
PO Box 924517
Fort Worth, TX 76124

What is GAP Advantage?

GAP Advantage is a benefit of the GAP plan offered by Blue FCU/ Assurance Plus. With this benefit, $1,000 is applied to a new loan financed with Blue FCU within 90 days following a total loss event on a covered vehicle.

Who do I contact about a Total Loss on my Vehicle?

Please Email: Our Total Loss Insurance Department

View Accident & Total Loss Steps ↑

Step 1

Contact your insurance provider- confirm they have Blue FCU listed as lien holder.

Ask that they contact us for a Letter of Guarantee and to confirm the claim status.
Our Total Loss Experts can be reached at 307-432-5413 or totallossinsurance@bluefcu.com.
Please continue to make your payments during this time to avoid delinquencies and additional fees.

Step 2

If you purchased an extended warranty or service contract, our Total Loss Experts can cancel that on your behalf.

This process can take up to 6 weeks.
We will request the cancellation as soon as all the necessary documents are received from your insurance provider.
Please continue to make your payments during this time to avoid delinquencies and additional fees.
Please keep lines of communication open during this process; dealerships may need additional documentation from you to finalize the refund.
You will receive an emailed receipt when the warranty refund is applied to your loan balance or deposited to your savings account.

Step 3

If you purchased GAP and there is a remaining balance after the insurance settlement and warranty refunds have been applied, our Total Loss Experts will file the GAP claim on your behalf.

This process can take an additional 6 weeks.
We can initiate the GAP claim early in the process; however, the GAP claim decision will be finalized by your GAP provider when all documents and refunds have been received and applied to your account.
Please keep lines of communication open during this process; GAP companies may need additional documentation from you to finalize the claim.
You will receive an emailed receipt when the funds from the GAP claim are applied to your loan or deposited to your savings account.

Step 4

You are responsible for making payments throughout the Total Loss process, in addition to any remaining balance, once all funds have been received from the insurance settlement, warranty refund, and GAP claim. We will notify you in writing if there is a remaining balance after these funds have been applied. Call us to discuss options.