We are upgrading our bill pay system!

There are exciting changes coming to Blue's online bill pay system on February 27!

Here’s what you can expect once your online bill pay is upgraded:

  1. All of your payees and any scheduled payments will automatically carry over to the new system.
  2. Due to our upgrade, you will be unable to access bill pay from February 22 through February 27, 2017.
  3. Your online banking login credentials will remain the same as they are today.
  4. The new bill pay system will be available through our secure mobile app following the upgrade.

We will be releasing additional details, including videos and images of our upgraded system soon so check back frequently for the latest information. If you have any questions regarding this upcoming transition, please contact us at 1-800-368-9328. We look forward to providing our valued members enhanced simplicity and convenience with this upgrade!

 

Frequently Asked Questions:

  • Will I be able to access bill pay during this transition?

    Due the the conversion, bill pay will not be accessible to from Wednesday, February 22 to Monday, February 27th. Any payments scheduled during that time frame will still be processed.

  • Why is Blue upgrading the bill pay system?

    We are upgrading the Blue bill pay system in order to accommodate our growing membership. Additionally, the new bill pay system will be available through the secure Blue mobile app providing more convenience to members than ever.

  • Will all my information carry over to the upgraded system?

    If you are a registered bill pay user, all of your payees and any scheduled payments will automatically carry over to the new system. You may enroll in bill pay at any time.

  • Will my payees be automatically converted to the new system?

    Yes, if you are an active user of bill pay, your payees and payments will carry over to the new system.

  • Will my bill payments be made in the same amount of time?

    When you initiate or an automatic payments is made in our upgrade system, funds will be withdrawn from your account on the process date. You can determine the process date when you schedule your payment using the self-serve payment calendar. Depending on if your payee accepts electronic (ACH) or only paper check payments, this typically takes 2-5 business days.

    Please note: Make sure you will have enough funds in your account on the process date, if you do not, you may be subject to insufficient funds fees.

  • How long does it take to process a payment?

    From the time the bill payment is processed, to the time the bill is actually paid with the payee, depends on whether or not the payee is set up to accept electronic (ACH) or paper check payments. You will be able to see how long this will take when scheduling a payment in the self-serve calendar located within the bill pay system. Typically the average payment is made within 2–5 business days. 

    Note: Please make sure you will have enough funds in your account on the process date, if you do not, you may be subject to insufficient funds fees and/or the payment cancelled.

     

  • Can I cancel or modify a scheduled payment in the new system?

    Yes, you can cancel or make changes to your payments any time before the process date.

  • How many months of history will I be able to access?

    Within the new bill pay system, you will be able to see up to 12 months of history. For records beyond that time frame you will need to look at statement history inside of online banking.

  • What is an eBill?

    An eBill from bill pay allows you to log into their payee account from the bill pay system and create billing due date notifications. In order to use eBills, you must have account credentials for the payee and the payee must offer eBills. eBill availability varies from payee to payee and is typically only available through larger merchants, so the best way to verify if eBills are available for a certain payee is to verify in the iPay system. We cannot control whether or not eBills are available for every merchant, this is entirely up to the merchant and bill pay.

    Note: eBill will not transfer through this upgrade. You will have to re-add these to your account after Feb 27.

  • Can I modify or add a payee in the upgraded bill pay system?

    Yes, payees can be added in the same way that they are added in the current system. Members must have access to their payee account number, along with other identification factors such as mailing address and legal name of the payee.

     

  • Is bill pay free?

    Yes, bill pay is free and convenient to use for all Blue members.

  • Can I use bill pay on my mobile device?

    Yes! One of the benefits of the new system is the ability to schedule payment through Blue's mobile app on your smartphone.