We have your back!

When you purchase a new car, it immediately loses value as soon as you drive it off the lot. If your vehicle is totaled or stolen, your insurance company will only pay for the current market value of your car, which may be less than what you owe on your loan. Blue is your partner, so we are here to help you navigate any challenges you may face.



What To Do If There Has Been An Accident

Step 1

Contact your insurance provider- confirm they have Blue FCU listed as lien holder.

  • Ask that they contact us for a Letter of Guarantee and to confirm the claim status.
  • Our Total Loss Experts can be reached at 307-432-5413 or [email protected].
  • Please continue to make your payments during this time to avoid delinquencies and additional fees.

Step 2

If you purchased an extended warranty or service contract, our Total Loss Experts can cancel that on your behalf.

  • This process can take up to 6 weeks.
  • We will request the cancellation as soon as all the necessary documents are received from your insurance provider.
  • Please continue to make your payments during this time to avoid delinquencies and additional fees.
  • Please keep lines of communication open during this process; dealerships may need additional documentation from you to finalize the refund.
  • You will receive an emailed receipt when the warranty refund is applied to your loan balance or deposited to your savings account.

Step 3

If you purchased GAP and there is a remaining balance after the insurance settlement and warranty refunds have been applied, our Total Loss Experts will file the GAP claim on your behalf.

  • This process can take an additional 6 weeks.
  • We can initiate the GAP claim early in the process; however, the GAP claim decision will be finalized by your GAP provider when all documents and refunds have been received and applied to your account.
  • Please keep lines of communication open during this process; GAP companies may need additional documentation from you to finalize the claim.
  • You will receive an emailed receipt when the funds from the GAP claim are applied to your loan or deposited to your savings account.

Step 4

You are responsible for making payments throughout the Total Loss process, in addition to any remaining balance, once all funds have been received from the insurance settlement, warranty refund, and GAP claim. We will notify you in writing if there is a remaining balance after these funds have been applied. Call us to discuss options.


Insurance and Total Loss FAQs

Automobile and Flood insurance declaration pages can be sent to [email protected].

Homeowner’s Insurance declaration pages can be sent to [email protected].

Review your loan documents. Warranties are cancelled through the dealer or refinance vendor. GAP contracts are cancelled with the GAP company. Their contact information is listed on your loan documents.

GAP Advantage is a benefit of the GAP plan offered by Blue FCU/ Assurance Plus. With this benefit, $1,000 is applied to a new loan financed with Blue FCU within 90 days following a total loss event on a covered vehicle.


Interested in Applying for an Auto Loan?

Life has its ups and downs, and sometimes that means saying goodbye to a vehicle. At Blue, we see every goodbye as a 'hello' to new possibilities. We're 'For You. For Life,' and when you're ready to embark on your next journey with a new vehicle, we're in the passenger seat right beside you. Plus, for our Nova Perks™ members, that next adventure comes with special discounts on auto loans.


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For You. For Life.