January 10, 2019
We have been notified that some members are receiving text messages from a Blue impersonator stating something is wrong with their debit card. THIS IS A SCAM!
Blue will never ask you to provide sensitive details like this via text, email or phone. If you're in doubt, simply call us at 1-800-368-9328 and we can check to see if something is wrong with your card. You can also log into online or mobile banking to check your account activity, along with our CardNav mobile app.
PLEASE NOTE: Blue Federal Credit Union will never ask for personal or secure information over the phone unless you have initiated the call and confirmed your identity.
What you can do to protect yourself:
Never give out your SSN, DOB or Card Number unless your source as been verified
Download the CardNav mobile and and sign up for legitimate text message alerts for when purchases are made on your debit card
If you have concerns about your account, log into online banking and verify your purchases
If you suspect there may be fraudulent activity on your account, contact us right away and we will begin your claims process